Privacy Policy for support.fireamp.eu

1. Introduction

Fireamp Technologies respects your privacy and is committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you use the services of support.fireamp.eu and tell you about your privacy rights and how the law protects you.

2. Data We Collect

To provide the services of our support site (support.fireamp.eu) we need to record certain kinds of personal data, namely:

• Content and metadata of the messages written to us on the support website, over the in-app support functions and over e-mail to support@fireamp.eu
• Data to provide a login: e-mail, username, optionally first & last name
• Whether you are eligible to prioritized support because you bought our software
• Technical data to ensure the security of the server infrastructure (namely IP addresses)

3. How We Use Your Data

This data is solely used to provide support to users, to improve products if feedback is given to us by users and to ensure the security of the server infrastructure.

4. How Long Your Data Is Stored

Your account will be deleted if inactive for 2 months. The tickets' contents will be deleted with it, however we can retain an anonymized version of the tickets contents if we think that an feedback/problem was mentioned that should still be fixed (legitimate interest to improve our software).

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to authorized employees only and encrypt the data at rest and in transit.

6. Your Legal Rights

Under applicable data protection laws, you have certain rights regarding your personal data. For this website, the only personal data we process are IP addresses and accessed URL paths, which are retained for up to 48 hours solely for security purposes and are automatically deleted thereafter.

• Right of access: To access your data, write a request to privacy@fireamp.eu.
• Right to erasure: You may request the erasure of personal data (including your account) by contacting privacy@fireamp.eu.
• Right to object: You may object to the processing of your personal data by contacting privacy@fireamp.eu.
• Right to withdraw consent: You can withdraw any consent given by writing to privacy@fireamp.eu.

7. Contact Us

If you have any questions regarding this privacy policy or our privacy practices, please contact us at: